Returns Policy
All returns are free in-store and online (receipts have to be present). We cannot return items after 45 days.
To print a return label, please visit Lope Shops Returns
Once you print your return label, please use our Contact Us form or send us an email at lopeshopsecom@gcu.edu to let us know the reason for return. This will help us process it quicker upon receipt.
Shipping
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
In-Store Pickup
If you chose free in-store pickup when ordering, please allow 1 business day for your order to be ready for pick-up. If you cannot pickup items within two weeks of purchase date and do not notify the Lope Shop, you will forfeit all items back into inventory.
Our Customer Service Commitment
We are committed to providing our customers with the best possible service every time they shop and to continually maintain a strong and lasting relationship with them. If you have any issues with your order; we are here to help!
Online Customer Service Hours: Monday - Friday 8am-4pm, Arizona Time
Contact for Online Customer Service: 602-639-7388 or lopeshopsecom@gcu.edu
Please allow 1 business day for a call back after business hours. Thank you.