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Customer Service

 Lope Shops Customer Service

Returns

All returns are free in-store and online (receipts have to be present).

If you'd like a return label please email lopeshopsecom@gcu.edu- with your current address.

Buy Online & Pick Up In Store

Items purchased online are available for in-store pickup

Our Customer Service Commitment

We have a commitment to provide our customers with the best possible service every time they shop and continually maintain a strong and lasting relationship with them.

CUSTOMER INQUIRIES:

  • Customer Service:
    • Online purchases: 602-639-7388- please allow 24 hours for a call back. Thank you

Help/FAQ:  Orders

What is the status of my order?

Sign in to your account so you can see a list of all your orders.

Order Status Codes:

New - An order that has not yet been viewed and we have not yet taken any action taken on it.

In-Process - The order has been viewed and we have begun processing it.

Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.

Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the bookstore.

Cancelled - The item(s) have been cancelled and requires no further action.

Payment Methods

Here is a list of payment methods Grand Canyon University Stores accepts.

Online

  American Express

  Discover

  MasterCard

  Visa