Returns & Damages
All returns are free in-store and online (receipts have to be present). We cannot return items after 90 days.
If you'd like a return label please email firstname.lastname@example.org with your current address, order number and name on the order.
If you have a damaged item or items please file a claim at https://www.fedex.com/us/index.html with your tracking number.
Buy Online & Pick Up In Store
Items purchased online are available for in-store pickup but please 24 hours for pick-up.
Our Customer Service Commitment
We have a commitment to provide our customers with the best possible service every time they shop and continually maintain a strong and lasting relationship with them.
- Customer Service:
- Online purchases: 602-639-7388- please allow 24 hours for a call back after business hours. Thank you.
- Business Hours Monday - Friday 8am-5pm
What is the status of my order?
Sign in to your account so you can see a list of all your orders.
Order Status Codes:
New - An order that has not yet been viewed and we have not yet taken any action taken on it.
In-Process - The order has been viewed and we have begun processing it.
Backordered - Item(s) are considered backordered when we have ordered them from our vendors, and we are waiting to receive them.
Fulfilled - All the item(s) have been shipped out or are ready for pick-up at the bookstore.
Cancelled - The item(s) have been cancelled and requires no further action.
Here is a list of payment methods Lope Shop accepts online.